Video Chat (2-Way Video Calling For Professional Plan ONLY)

Switcher's Video Chat feature — available exclusively to users on the Professional plan — is great for welcoming interviewees, guest callers, co-hosts, or on-site correspondents onto your show. 

To start a Video Chat, you'll be using both the Switcher Studio app and your online Dashboard, so make sure you have both an iOS device and a browser handy before you start this tutorial.

In this article

How to set up a Video Chat

  1. Log in to your Switcher Studio Dashboard from a computer or from a mobile device.
  2. Click on Extensions > Video Chat in the main lefthand menu to set up a new call.
  3. Copy the Video Chat invite link and send it to your guest. Your guest simply needs to click the link in order to join your chat — no special installations required!
  4. Click Launch Video Chat.
  5. Enter your name and click Join Room.
  6. Have your guest also follow step #5.

When your guest joins the call, the Dashboard page allows you to see and hear one another. Be sure to keep the device with your Dashboard open nearby during your video production.

Note: Video Chat is supported by most computers with modern web browsers, including Microsoft Edge, Google Chrome, and Apple Safari. Video Chat does not work on Mozilla Firefox browsers at this time. To join a Video Chat from an iOS device, you or your guest must use the Safari app.

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Bringing your Video Chat into Switcher Studio

Now that you have set up a Video Chat in the Dashboard, it's time to bring in the audio and video from the chat as a source for Switcher Studio.

  1. Tap the Video Chat tab inside of the Switcher Studio app.
  2. Toggle the Video Chat option to On. The audio and video from you and your guest will both be available as sources within the Switcher Studio app.

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Audio modes for Video Chat

Audio during a Video Chat can be handled in one of two ways: Standard Mode or Manual Mode.

Standard Mode

Standard Mode is the simplest option, and it is the recommended option for most of your video productions. In Standard Mode, the broadcast and the recorded video will use only the audio between you and your guest. The main audio input to your switching device is automatically muted. You can see and hear your guest using the Video Chat room on your Dashboard. Your audience can see the production but will hear only the conversation in the room between you and your guest.

Note: In Standard Mode, you can still unmute the main audio input in Switcher, but unwanted echo and feedback can result.

Manual Mode

In Manual Mode, the audio from the Video Chat is muted by default, and the main audio input on the device is unmuted. Once the Video Chat is active, you can manually unmute the guest when you are ready. In this mode, you can speak and listen to your guest through the Dashboard on the separate device, and your audience can hear only the guest and the main audio input inside the production. You should leave your own Video Chat audio muted when using this mode. This also allows you to use the main audio input on the device during the production without feedback issues.

In the Video Chat tab, the guest will have a mute button next to their name. You can manually change the mute settings at any time during a Video Chat. You can only change the Audio Mode behavior before the Video Chat toggle is toggled to  On.

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Remote Camera Mode

If you're using Video Chat to bring in a remote correspondent or just need a remote camera in general, use the "Remote Camera Mode" toggle to keep the remote participant's camera full screen.  They will still be able to hear everone else in the Video Chat room, but they will only see their own camera in full-screen with a slider to adjust the zoom level of the camera on supported devices.  

Important notes

Incompatibility with Director Mode

Director Mode can be used to capture HD video from all angles and automatically composite each angle into one video file with every media asset, effect, and transition that you made during your production.

Video Chat sources can be captured through a web browser from anywhere around the world, from a diverse list of mobile devices, webcams, or computers. Because of the distance, the variety of equipment, and bandwidth requirements, it is not possible to trigger, store, or gather local recordings of the isolated footage from Video Chat angles. We are working to create a solution for this workflow so that our users can use Video Chat while taking advantage of the benefits offered by Director Mode.

Compatible web browsers

Video Chat is compatible with the following web browsers.  Chrome offers the best user experience across most operating systems, with the notable exception of iOS, where the Safari app (11 or higher) is the only supported browser.  

Browser
Operating System Chrome >56 Firefox >44 Safari >11 Opera >43
Windows
Yes Yes No Yes
MacOS Yes Yes Yes Yes
iOS No No Yes No
Android Yes Yes No No
Linux Yes Yes No Yes

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