Video Chat (2-Way Video Calling For Professional Plan ONLY)

In this article

Interviews are great for all live broadcasts. To bring a guest into Switcher, you can use your online Dashboard and the Video Chat tab in Switcher. Video Chat is available to users on the Professional Plan.

You can keep track of remaining call minutes and get more minutes by visiting the “Video Chat” menu in your Dashboard.

How To Set Up A Video Chat

  1. Log into your Switcher Studio Dashboard from a computer or from another mobile device.
  2. Click on Extensions > Video Chat from the main menu to set up a new call.
  3. Copy the invite link and send it to your guest (or enter their email address in order to share the link directly from the Dashboard). Your guest simply needs to click the link in order to join, no special installations required!
  4. Click the “Launch Video Chat” button.
  5. Enter your name, and choose “Join Room”.
  6. Have your guest also follow step #5.
  7. Video Chat is supported by most computers with modern web browsers: Microsoft Edge, Google Chrome, and Apple Safari. Do note that Video Chat does not work on Mozilla Firefox browsers at this time.

    Note: For iOS devices, the Safari app browser must be used!

    When your guest joins the call, the Dashboard page allows you to see and hear one another. Be sure to keep your device with the Dashboard open nearby during your video production.

    Back to top

    Bringing Your Guest Into Switcher Studio

    Now that you have set up a Video Chat with the Dashboard, it's time to bring in the audio and video from the Chat as a source for Switcher Studio.

    1. Open the Video Chat tab inside of the Switcher Studio app.
    2. Toggle the Video Chat option to “On”. The audio and video from you and your guest will both be available as sources within Switcher Studio.

    Back to top

    Audio Modes For Video Chats

    Audio during a Video Chat can be handled in one of two ways: Standard Mode or Manual Mode.

    Standard Mode

    Standard Mode is the simplest option, and it is the recommended option for most of your video productions. In Standard Mode, the broadcast and the recorded video will only use the audio between you and your guest. The main audio input to your switching device is automatically muted. You can see and hear your guest using the Video Chat room on your Dashboard. Your audience can see the production but will only hear the conversation in the room between you and your guest.

    ⟁ Note: You can still unmute the main audio input in Switcher, but if you do this, be advised that unwanted echo and feedback can result.

    Manual Mode

    In Manual Mode, the audio from the Video Chat is muted by default, and the main audio input on the device is unmuted. Once the Video Chat is active, you can manually unmute the guest when you are ready. In this mode, you can speak and listen to your guest through the Dashboard on the separate device and your audience can hear only the guest and the main audio input inside the production. You should leave your own Video Chat audio muted when using this mode. This also allows you to use the main audio input on the device during the production without feedback issues.

    In the Video Chat tab, the guest will have a mute button next to their name. You can manually change the mute settings at any time during a Video Chat. You can only change the Audio Mode behavior before the Video Chat toggle is turned "On".

    Back to top

    Important Notes

    Video Chat is not compatible with Director Mode

    Director Mode can be used to capture HD video from all angles and automatically composite each angle into one video file with every media asset, effect, and transition that you made during your production.

    Video Chat sources can be captured through a web browser from anywhere around the world, from a diverse list of mobile devices, webcams, or computers. Because of the distance, the variety of equipment, and bandwidth requirements, it is not possible to trigger, store, or gather local recordings of the isolated footage from Video Chat angles. We are working to create a solution for this workflow so that our users can take use Video Chat while taking advantage of the benefits offered by Director Mode.

    Compatible Web Browsers

    Video Chat is compatible with the following web browsers.  Chrome offers the best user experience across most operating system, with the notable exception of iOS, where Safari 11 (or higher) is the only supported browser.  

    Operating System Chrome >56 Firefox >44 Safari >11 Opera >43
    Yes Yes No Yes
    MacOS Yes Yes Yes Yes
    iOS No No Yes No
    Android Yes Yes No No
    Linux Yes Yes No Yes

    Back to top

Still need help? Contact Us Contact Us